Terms of service

Last Updated: August 17, 2025

Welcome to AAVYA. These Terms of Service (“Terms”) govern your use of our website, online store, and related services (collectively, the “Services”). By accessing or purchasing through AAVYA, you agree to comply with and be bound by these Terms. Please read them carefully before using our Services.

1. General Conditions

  • AAVYA operates this website and store, hosted on Shopify, to provide access to our curated collection of handcrafted luxury saris.

  • We reserve the right to refuse service to anyone, for any reason, at any time.

  • By using our Services, you confirm that you are at least 18 years old, or the age of majority in your jurisdiction.

2. Products & Availability

  • Each sari is handcrafted, and slight variations in weave, embroidery, color, or detailing are natural characteristics — not defects.

  • Product images displayed online may vary slightly from the final product due to photography, lighting, or screen resolution.

  • Availability is limited, and we reserve the right to discontinue, update, or modify products without prior notice.

3. Orders & Payment

  • By placing an order, you agree to provide accurate and complete details.

  • All prices are listed in Indian Rupees (INR) unless otherwise stated, and include applicable taxes where required.

  • Payments are processed securely through Shopify-integrated payment gateways. AAVYA is not responsible for delays or errors caused by third-party processors.

4. Shipping & Delivery

  • Orders are typically processed within 1–2 business days of confirmation.

  • Delivery timelines within India generally range from 2–3 weeks, depending on product availability and destination.

  • Once dispatched, you will receive tracking information by email. AAVYA is not liable for delays caused by courier partners, customs, or unforeseen circumstances.

5. Exchange Policy

  • Refunds are not offered. We only provide product exchanges, subject to the following conditions:

    • Notify us within 48 hours of delivery by emailing support@shopaavya.com.

    • The product must reach us within 7 days of receipt, unused, unworn, unwashed, and undamaged, with all original tags and packaging intact.

    • Saris with fall, pico, blouse stitching, or customization/alterations are not eligible for exchange.

    • If your request is approved, you may select another sari of equal or higher value (any difference in price must be paid).

    • International orders are not eligible for exchange.

6. Order Cancellation

  • Orders may be canceled only within 24 hours of placement.

  • Once processing or production begins, cancellations are not possible.

7. Intellectual Property

  • All content on this website — including text, images, designs, and logos — is the property of AAVYA and is protected by intellectual property laws.

  • You may not reproduce, copy, sell, or exploit any part of the Services without prior written permission from AAVYA.

8. Limitation of Liability

  • To the fullest extent permitted by law, AAVYA shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our Services, products, or third-party providers.

  • We do not guarantee uninterrupted, error-free, or secure access to our Services.

9. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Noida, Uttar Pradesh, India.

10. Changes to Terms

AAVYA reserves the right to update or modify these Terms at any time. Changes will be effective once posted on this page, with an updated “Last Updated” date.

11. Contact Us

For any questions regarding these Terms, please contact us:

📩 Email: support@shopaavya.com
📍 Address: Sector 137, Noida, Uttar Pradesh – 201305, India