Privacy policy

Last Updated: August 17, 2025

At AAVYA (“we,” “our,” or “us”), we respect and value your privacy. Our website and store are powered by Shopify, which enables us to provide a seamless, secure, and luxury shopping experience.

This Privacy Policy explains how we collect, use, and share your personal information when you access our Services, make a purchase, or communicate with us. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect or process the following types of information:

  • Contact Details: name, billing and shipping address, phone number, and email address.

  • Financial Information: payment card details, payment confirmation, and transaction history.

  • Account Information: username, password, preferences, and saved settings.

  • Transaction Data: items viewed, added to cart, wishlist, purchased, exchanged, or canceled.

  • Communications: information you provide in emails, messages, or customer support interactions.

  • Device & Usage Data: IP address, browser type, device identifiers, cookies, and activity logs.

2. Sources of Information

We collect personal information:

  • Directly from you (when you place an order, create an account, or contact us).

  • Automatically (via cookies, analytics, and device usage).

  • Through service providers (payment processors, courier partners, customer support).

  • From Shopify integrations (marketing platforms, personalization tools).

3. How We Use Your Information

We use your personal information to:

  • Process, fulfill, and deliver your orders.

  • Manage your account, preferences, and order history.

  • Provide customer support and resolve queries.

  • Improve and personalize your shopping experience.

  • Send you promotional updates (you may opt out anytime).

  • Authenticate transactions and prevent fraud.

  • Comply with legal, tax, and regulatory requirements.

4. How We Share Your Information

We may disclose your personal information:

  • To Shopify (our hosting and commerce platform).

  • To trusted partners (couriers, payment gateways, analytics providers).

  • To marketing service providers (where you’ve consented to receive updates).

  • When required by law or legal process.

  • In connection with a business transaction (e.g., merger, acquisition, restructuring).

5. Relationship with Shopify

Our Services are hosted on Shopify. Shopify collects and processes personal data required for secure payments, analytics, and store operations.
👉 To learn how Shopify handles your information, please review the Shopify Privacy Policy.

6. Third-Party Links

Our Services may contain links to third-party platforms. We are not responsible for their privacy or security practices. Please review their policies before sharing personal data.

7. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a child has shared information with us, please contact us for deletion.

8. Security & Retention

We use industry-standard measures to safeguard your data. However, no system is 100% secure.
We retain your information only as long as necessary to:

  • Fulfill orders,

  • Provide Services,

  • Comply with legal obligations, or

  • Resolve disputes and enforce policies.

9. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access / Know what personal data we hold.

  • Correct inaccurate details.

  • Request Deletion of your personal data.

  • Opt Out of marketing communications.

  • Request Portability of your data (where applicable).

To exercise your rights, please contact us at the details below.

10. Complaints

If you have concerns about how we process your data, please contact us first. You may also escalate complaints to your local data protection authority, if applicable.

11. International Transfers

Since Shopify operates globally, your data may be transferred and processed outside your country of residence. Appropriate safeguards, such as Standard Contractual Clauses, are applied where required.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date.

13. Contact Us

For privacy-related questions, requests, or complaints, please contact us:

📩 Email: support@shopaavya.com
📍 Address: Sector 137, Noida, Uttar Pradesh, India